Expert Training

A Wagner Meters System Technician can provide staff training on any one or more parts of your system hardware or software, and for necessary maintenance and troubleshooting. Our Wagner Technician will:

• Offer moderate to advanced training tailored to your configuration
• Educate staff on the purpose and benefits of the system
• Conduct one-on-one or group hands-on training
• Demonstrate both equipment and software functions
• Calibrate and/or conduct any necessary maintenance specific to your equipment
• Carry out expert troubleshooting for issues that may arise

Relevant equipment: In-Line, In-Kiln, and Handheld Meters

BEST FOR: New system installation & new employee training

Remote Computer Support

A Wagner Meters System Technician schedules a time to remotely log onto your computer and walk you through the software, answering questions and providing tips. Our Wagner Technician will:

• Answer your questions, offering focused and technical help so you can more effectively utilize your software’s capabilities
• Walk you through the process of solving your computer issue(s), accelerating your learning curve and giving you an insider’s expertise
• Welcome multiple staff members to join the session simultaneously, so all can learn together
• Work to schedule the appointment at a time convenient for you, anytime during Wagner’s office hours: 7:30 am – 4:00 pm Pacific Time

Relevant equipment: Computer software for In-Line and In-Kiln Meters

BEST FOR: Personnel with questions about where to go within the system to retrieve data or set up a report

Phone Support

Wagner Meters System Technicians are available to take phone calls during office hours. During your call, our Wagner Technician will:

• Listen carefully as you describe the need(s) you have
• Ask questions to help quickly determine the best method to resolve your problem(s) and/or answer your question(s)
• Provide the information requested or work to gather this information to help you as effectively and efficiently as possible
• Work to schedule the appointment at a time convenient for you, any time during Wagner’s office hours: 7:30 am – 4:00 pm Pacific Time

Relevant equipment: In-Line, In-Kiln, and Handheld Meters

BEST FOR: Personnel with specific questions about the type of training or help needed

Email Support

Wagner Meters System Technicians are available via email on a semi-regular basis for certain limited-use situations. During these email support sessions, our Wagner Technicians will:

• Offer step-by-step written instructions for specific topics, such as remote terminal or zero & span calibration
• Review materials found in equipment manuals, when necessary
• Establish strong working relationships between your mill personnel and Wagner’s technical support staff
• Respond to emails within one business day

Relevant equipment: In-Line, In-Kiln, and Handheld Meters

BEST FOR: Personnel needing step-by-step written instructions; also for initiating contact with our technical support staff

To Learn More Call (541) 291-5125