Wagner Meters’ Customer Testimonials

I HAVE to use a Wagner Moisture Meter!
“The reason why it makes a lot of sense for me, and why I HAVE to use a Wagner is because it will tell the moisture down inside the wood. Whereas, I still have one that I use for firewood that’s got the little sharp pins on it and that will tell you the moisture content on the surface. What I found a lot of times is you cut into it and it’s way different inside. So the Wagner, being able to tell the moisture down inside the wood is just critical for me and also being able to trust it. Because there are other ones out there that claim that, but they don’t have the reputation that Wagner does, so you don’t know if the readings they’re giving you is actually correct or not.

Talking about EMC: “I think it’s a pretty cool feature that Wagner added that equilibrium moisture content reading to tell the moisture, in say, your shop versus your living room” ”

The moisture meter gives you an edge when working with wood. Putting out a great product one must understand the movement of wood and why. I chose Wagner because of their reputation. In the end, reputation is everything.

This is the best investment I’ve made in a while… listen this tool is one of those tools that isn’t going to make you money, it’s going to prevent you from losing money from messed up projects due to moisture issues. Having the piece of mind that the wood you are working is at the correct moisture content is worth it’s weight.

Our goal at Fishman is to delight our customers with every interaction we have with them. That means providing flooring installation contractors with the highest quality products, made by the best manufacturers, in order to solve their most pressing problems. Those characteristics define Wagner Meters and we’re very proud to once again be Wagner’s Distributor of the Year.

"We have been utilizing Wagner’s transverse in-line moisture meter for a number of years and are very happy with its performance. It’s accuracy and reliability has allowed us to easily collect data with a high level of confidence, enabling us to provide feedback to our kilns and continually improve their performance and our overall lumber quality."

One Happy Customer
"Ironwood Mills deals with a great variety of hardwood species. We are grateful to have Tony Morgan at Wagner Meters always available to help with specific gravity numbers that are vital for ensuring that we provide a quality product. The pinless meter is quick, easy, very accurate and a crucial tool for instilling confidence. We love it. One more happy customer."

“The Wagner has some built-in smart feature that you can just take a reading, take a reading, take a reading and it basically puts it all into a file for you… It will export it all in one thing so I could have all of the Tigard Oregon stores, you know, Lowes, in one file and not have to long-hand everything out. So that was really cool. So if you have big jobs or big stacks of lumber or big, you know, you want to get readings from an entire tree and have them all localized to one file that was really cool to have.”

Very Accurate. Much better than my pin meter. I’ve been using a pin meter and thought I was getting fairly accurate readings. When my last table I made curled on the end, I decided to bite the bullet and buy the [Orion] 910. The reading on the PIN meter read 7.8. When I read it with the 910 it was 16.4. If I had gone with the pin meter and gone ahead and made the table, I’d have the same problem. So glad I made the purchase.

Walnut Creek Planing of Millersburg, Ohio, has relied on Wagner Meters' accurate wood moisture measurement instrumentation for many years to ensure their high standards of quality hardwood products processing and distribution. After receiving the Orion 950 Smart Pinless Wood Moisture Meter, Plant Manager Chad Wengerd needed confirmation of a specialized wood species setting number and accessed the wood species database to find the settings number very quickly. “WOW! (laughing unbelievably), I am confident I can find what I need here. You guys have more than I would have imagined in here.” He said during a phone conversation with the support staff. "Amazing. Thank you so much for this resource.”

Verifiable Moisture Measurement Equipment That Just Seems to Last Forever
“We purchased our initial used double-track kilns in 1977, rebuilt them, and started drying wood for the first time. Shortly after that, we purchased the Wagner Model 667 In-Line Moisture Measurement System and who would have guessed that this equipment would still be chugging along 36 years later? It’s built really tough. The few times we had to get in touch with Wagner, we were never told, ‘It’s obsolete, don’t call us anymore.’ We thank Wagner for selling us reliable and very verifiable moisture measurement equipment that just seems to last forever.”

Wagner's Meters Are Key to Our Operation
“The Wagner moisture meters in my area are about 10 years old. We run 10,000 to 15,000 board feet a day across them. They are key to our operation because if we get a wet piece with a dry piece, it will come apart or swell differently which will warp the panel. We use them to weed out the problems.”

You’re Not Doing Damage to the Wood
“We like the Wagner hand-held moisture meters simply because you’re not doing damage to the wood. We don’t have the luxury with our products to be taking off a lot of surface once it goes into the moulder or planer, so we don’t want to have some pinholes in the wood. The guys with the moisture meters with the needles would argue, ‘Oh, that will clean up,’ but not when you’re taking a sixteenth of a cut off the face.”

“Now I have a good moisture meter, so now I keep it in my truck so whenever I see a roadside sale I can test it and know if that wood is safe or not”

The MC4000 Saves Us Time, Money & Energy Costs
“Most of the materials we’re producing are clears and other high grades that range from $4,000 to $5,000 per 1,000 board feet. So we can’t afford to destroy any wood in the drying process because it gets very expensive. That’s why Wagner’s MC4000 In-Kiln Moisture Measurement System is so critical. It has saved us time, money, and energy costs by allowing operators to monitor the process and shorten our drying schedules.”

Wagner’s Meters Help Us Save 10-20% of Costs
“We run untagged wood through Wagner’s in-line meter and scanner, which records each board. This helps us catch boards that are too high or too low in moisture content, therefore minimizing the risk of higher moisture content or over-drying. Wagner’s meters help us save 10-20% of costs.”

Tech Onsite Same Day
“We couldn’t live without moisture meters. We’ve had people come to us who have rejected other mill’s products because there was too much moisture variance. Wagner’s always produced a good moisture meter and we’ve relied on them to take care of us. If we have an issue with Wagner’s meters, they can usually have a tech onsite that day.”

Great Customer Service
"Our goal is to always increase the effectiveness and efficiency of our operation. Using Wagner’s moisture meters help us track and control our output. Their technology makes this portion of the job much easier. Wagner’s also got great customer service. They get right on it when it comes to answering questions or addressing concerns, but they also call to check in on us to see if we need anything or if they can offer any help."

The Equipment Worked Very Well
"The equipment worked very well and I was able to help multiple families. The family I went to help was back in their home in about 8 weeks. I worked rather hard on that project, but it was well worth it to help them get things back together. Thank you and Wagner for your help through the process! I still have my equipment and plan on keeping it for use in the future. For some reason Louisiana has a tendency to get wet."

Everybody Swears by Them
“My ace in the hole for finding dampness behind walls or beneath the floors or shower tile is my Wagner pinless moisture meter,” he remarks. “When I first got the meter, I ran it over a 3-inch thick phone book with a glass of water beneath it. The meter actually could read the water. I was impressed,” he says. “I also like the fact the Wagner meter is lightweight, has a memory so you can hold a couple of readings, and comes with a bold digital readout you can lock and show homeowners without them having to put their head down by the toilet.” “When we discovered the Wagner meter, boom, we all switched to it. Everybody swears by them, including the Oregon Association of Home Inspectors (OAHI). In fact, OAHI bought 20 of them for a good bulk price back in 2000. As proof of its reliability, mine lasted a dozen years before I sent it in for an overhaul." Read More...

Reliable, High-Tech Software
"With other systems, you have to manually record data with pencil and paper, writing out the serial number, date, and test results. With this system, we don’t do that because everything is recorded automatically by the Smart Reader. I just connect the Smart Reader to the sensor and immediately the data is sent wirelessly to the DataMaster™ app and the report is always there. I can’t write 78 when I meant to write 87. There’s no possibility of making a mistake in recording the data or even changing the data. So data integrity is excellent. Data goes directly from the sensor to the software and on to the report without error."

Easy-to-Use App Saves Time
"One of my favorite Wagner Rapid RH features is the DataMaster™ app. This app, which I can download onto my smartphone, tracks, stores, and reports data from my Rapid RH system. When I finish reading the test, I can send out a report about the project to my customer right then while I’m standing there. I don’t have to go back and transfer information off a notepad or into a program. So my customer gets detailed information about all the probes that are set and a picture with the locations of each sensor marked on it almost at the same time as I get it."

Tight Tolerances and Reliable Products
“When we started making lamstock and other high-end products, we had to get their moisture content within tight tolerances or risk losing grade value. That’s when we started utilizing the Wagner products because we really needed to make sure our moisture contents were right on.”

Trusted to Work Every Time
"My job is to provide professional, thorough, accurate, impartial testing services. My obligation is to use what works - and Wagner [Rapid] RH® flat out works. And I trust them to work every time."

Saves Us Time, Money, and Effort
"The Rapid RH® is inexpensive, quick and easy to use, and enables us to do calibration checks required for ASTM F2170 compliance in seconds rather than hours. And because it gives us quick, accurate results, we can address a potential problem quickly. Or, if there’s no problem, we can get back to the install without further delay. This saves us time, money, and effort."

Accurate, Reliable, and Easy to Use
"I wanted a test that was accurate, reliable, and easy to use. I found only one test that met all my criteria – Wagner Meters’ Rapid RH® 4.0 EX single-use sensors. I especially liked the fact that with the Rapid RH® 4.0 EX, I didn’t have to deal with calibration, calibration checks, and the record keeping of those checks as mandated by the ASTM F2170 standard. I also liked the idea of having a NIST-traceable calibration certificate for each sensor. It made the compliance paperwork very simple and easy."

User-Friendly and Reliable Meters
“The L622 creates many efficiencies for us. It provides us with an informative report summary that can be effectively used in helping determine the required drying needs of our lumber at any given time. And with the meter’s ability to store numerous grouped readings in its memory, our kiln operators find success with managing multiple kiln audits at any one time. The Wagner meters provide us these advantages while doing it on a very user-friendly and reliable platform.”

Moisture Meter Saves Us $300,000 Annually
"The L622 also does something else the pin meter couldn’t do. It allows us to download an informative report summary to a computer which we can print out. It’ll give me an average of the recorded moisture readings, graphs, and the overall MC of each charge. So it’s been a real viable tool for us. I estimate it saves us conservatively $300,000 annually due to savings in time, energy costs, and the effort that’s spent drying the wood." Read More...

Accurate and Fast
"The Rapid RH is very accurate and because the sensor is already in the bottom of the hole and is already equilibrated to the hole, when you insert it to take the reading, all you’re doing is taking the reading and not disturbing it. I can walk away, come back, and I can have the customer with me and we can read it in a matter of minutes."

Don’t Waste Expensive Wood
"Some of the wood I use is very expensive – anywhere from $100 for a small piece and up. I have one piece that’s $900. When you spend that kind of money on wood, you don’t want to turn it with the wrong moisture content in it. With Wagner Meters’ MMC220 moisture meter I can measure the common hardwoods, softwoods, and exotic species. They’re probably the best meters for any operation because they cover the spectrum." Read More...

Certified Accuracy
“The process behind the Rapid RH® is solid. We went to Rapid RH® because the accuracy is certified and it doesn’t need to acclimate past its initial point. We could stick [the sensor] in there, read it and trust it.” Read More...

“I have a Wagner pinless meter. It’s my go-to-tool and the first thing I grab when I’m handling lumber. It’s very easy-to-use. You just slide it across the surface and quickly get an average reading for the board’s moisture content. Plus, I never have to worry about putting holes in the wood.” Read More...

"One advantage to using the Rapid RH^® for RH testing is that it makes meeting the ASTM standard easy to achieve. It’s about as simple as it can get. The [Rapid RH^®] is user-friendly for specialists like myself, and also for non-consultant types of people like general contractors."